How to Access Support Chat

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Support Chat is available on our Support Center to current Arcoro customers that are logged in and it allows them to chat with one of our support team members if available during our open office hours (5 AM - 5 PM PT). If any of our support team members are unavailable, your message will create a ticket for our support team to address when they are available.

Accessing Support Chat

The Support Chat button is only available to users that are able to sign in to ExakTime Connect as your Arcoro login is used to track support requests.

  • When logged in to the Guide, the Support button will appear in the bottom right of the Support Site.

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  • If you do not see the Support button, you must first sign in to ExakTime Connect and click Support Site under Help in the menu bar.

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If you do not have access to ExakTime Connect, please contact your ExakTime administrator about your issue so they can assist you and/or submit a case on your behalf.

Using Support Chat

  • Click Support to bring up our support bot.
    In the "Type your question here..." field, ask any questions that you have for our bot to provide support articles that may help you.

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  • If you are unable to find your answer, click "Get in Touch."

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  • Enter your information and what you need help with for our Support team. Be as detailed as possible.

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