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How to Fix a Database Connection Error In AccountLinx or SyncLinx

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If you receive the following error when opening either AccountLinx or SyncLinx, it means that the applications are not able to connect to your ExakTime Connect account.

There was an unexpected problem trying to connect to your database. 
Please restart the application and try again.
If the problem continues please check with your network administrator.


This is most commonly due to your TimeSummit Utilities not having the appropriate account credentials after installing AccountLinx/SyncLinx. To address this error, you can use the following steps.

Assuming you that you installed AccountLinx/SyncLinx to the default folder path, TimeSummit Utilities can be found here:

C:\Program Files (x86)\ExakTime\AccountLinx
  • Go to My Computer/My PC. This can be done from your Start menu or pressing the File Explorer button from your toolbar.


  • Go to Local Disk (C:)


  • Go to Program Files (X86). If you do not see "Program Files (X86)", then click on "Program Files" instead.


  • Go to ExakTime


  • Go to AccountLinx


  • Look for and click on TimeSummit Utilties


  • When TimeSummit Utilities opens, click on Database Settings to the left.


  • Enter the credentials unique to your company in the Server, User ID, Password, and Database fields. The fields may be pre-populated with default information. If the information in those fields is incorrect, you can delete the text and use the credentials supplied to you.


  • When completed, click Test Connection.


  • You should receive a message that the connection was successful. Click OK to remove the message and then click Save next to the "Test Connection" button.
    • If you receive a message that the connection tested successfully, but your database is out of date, you can disregard the message. This will not impact your use of AccountLinx/SyncLinx.


    • If the connection test fails or force closes TimeSummit Utilities, put quotation marks (") around the password and try to test the connection again.



  • When finished, you can open AccountLinx/SyncLinx.

If you still encounter the database connection error, please contact us with the support request page linked here or by emailing us at support@exaktime.zendesk.com.

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