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Not Receiving FaceFront Photo/Picture

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FaceFront is used to verify who the employee is that is clocking in/out by using the front-facing camera to take their photo. If for any reason that you are not receiving these FaceFront photos, you can refer to possible causes below.

ExakTime Mobile Security Role Does Not Have FaceFront Enabled

By default, FaceFront is disabled for ExakTime Mobile Security Roles. To enable the option, please refer to the following article: How to Use FaceFront to Identify Who is Clocking In

No Front Facing Camera

It is not common, but some mobile devices may lack a front-facing camera. If there is no camera, we are unable to take their photo when they clock in/out and the FaceFront prompt will be skipped.

Employee Is Using "Clock For" Function

There are two methods to clock in/out on ExakTime Mobile, with the Clock In function and the Clock For function.

Clock In function is used to clock in the employee logged in and can prompt for a FaceFront photo.

Clock For is used to clock in for other employees and will not prompt for FaceFront. As the employee can choose themselves through this method, they can still clock in for themselves to track their time, but there will be no FaceFront photo.

No Permission To Use Camera

Mobile device manufacturers have been giving users more control over their device as to what features an application can use such as the microphone and the camera. If an employee does not allow ExakTime Mobile access to the camera, the FaceFront prompt will be skipped.

To re-enable permissions to use the camera, the user will need to go into the settings of the phone. The steps may differ depending on the version of the operating system.





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