ExakTime Support has moved to Support Central.

This help site will be discontinued in the near future.

Why Is GeoTrakker Not Tracking My Employee?

Last Modified on

GeoTrakker is a feature of ExakTime Mobile to track the movement of an employee's mobile device for you to review in ExakTime Connect on the Map View page. This is done by generating "bread crumbs" as the mobile device moves about throughout the day

If GeoTrakker is not tracking the movement at all, it is generally due to one or more of the following:

Lack Of GPS

If the employee is in a location with poor GPS reception, it can affect how well we can track the movement of the employee.

Some reasons for this include, but are not limited to:

  • Environmental factors such as cloudy sky, buildings surrounding the employee, underground, etc.
  • Location Services for the mobile device is turned off or ExakTime Mobile does not have permission to use location services.

The Employee Is Not Logged In To ExakTime Mobile

After an employee clocks in, they must stay logged in to ExakTime Mobile for it to track their movement. If they are logged out for any reason, be it automatically or manually, the tracking will stop.

If you have multiple employees sharing the same device and they are clocking in for themselves, the person that clocked in last will be tracked if they are still logged in.

ExakTime Mobile Has Been Closed

Mobile devices allow employees to force close any app similar to closing applications on your computer. If an employee force closes ExakTime Mobile, we will be unable to track the movement of the employee.

Battery Optimization

Mobile device manufacturers try to maximize battery life in a variety of ways that may impact the use of apps through the use of battery optimization. This can be done by limiting how and when mobile data is used when GPS data is generated in the background, and closing background apps. Battery optimization settings can differ between devices and may allow the employee to make adjustments to these settings so it can behave differently for ExakTime Mobile.

If you would like some general steps on whitelisting ExakTime Mobile from Android Battery optimization, you can refer to the following article: Disabling Battery Optimizations for Android Devices

Low Battery

If the battery level reaches 20% or below on the employee's mobile device, we will cease GeoTrakker for safety reasons.

Was this article helpful?
3 out of 8 found this helpful

Comments 0